Refund policy
Returns and refunds
We have a 10-day return policy. You have 10 days after receiving your item to request a return.
How to start a return
Email hello@oldcaliforniabotanicals.com with your order number and the item you would like to return. Please request the return before sending anything back. Items sent to us without a return request can't be accepted.
If your return is accepted, we'll email you the return instructions and a return shipping label.
What can be returned
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.
Items that can't be returned
- Perishable goods, such as food (including marmalade and sourdough starter), flowers or plants.
- Personal-care goods, such as lip balm and other beauty products.
- Hazardous materials, flammable liquids and gases.
- Custom products, such as special orders or personalized items.
- Sale items and gift cards.
If you're not sure whether your item can be returned, email us before you send it.
Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged or defective, or you received the wrong item, email hello@oldcaliforniabotanicals.com right away with your order number and a photo. We'll look into it and make it right. This applies to every item, including those listed above as non-returnable.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging, and you'll need the receipt or proof of purchase.
Refunds
We'll let you know once we've received and inspected your return, and whether the refund has been approved. If it is approved, you'll be refunded automatically to your original payment method within 10 business days. Your bank or card company may take some time to process and post the refund.
If more than 15 business days have passed since we approved your return, please email hello@oldcaliforniabotanicals.com.
Questions
For any question about returns, email hello@oldcaliforniabotanicals.com.